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Analyzing 27 plate models across all channel types (H, L, M, HM, ML, HL) and pass configurations...
| # | Model | Channel | Passes | Plates | Ncm | Area (m²) | Over Surf. % | U-Service | LMTD (°C) | HS dP (bar) | CS dP (bar) | Thick. (mm) | Flow | HS Port V | CS Port V | MD |
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| Item | Model | By | Duty kW | LMTD | Material | Mode | Date | PLAR |
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| Ref | Project | Application | Items | Models | Value | Last Offer | Date |
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| Offer # | Customer | Project | Ref # | Status | Total | Prepared By | Created | Actions |
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| Item | Customer | Project | Rev | Model | Duty kW | Plates | Channel | Passes | Date | Action |
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| Name | Display Name | Conductivity (W/m·K) | Sort Order | Actions |
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| Name | Type | Min Temp (°C) | Max Temp (°C) | Sort Order | Actions |
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| Conn Dia (m) | Lw (m) | H (m) | Aeff (m²) | Pv (m³/ch) | Channels | Actions |
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| Material | Thickness (mm) | Max Pressure (bar) | Weight (kg) | Price (USD) | Actions |
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| Pressure (bar) | Length (mm) | Max Plates | Weight (kg) | Price (USD) | Actions |
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| Description | Material | Type | Size | ID (mm) | Max Press (bar) | Price (USD) | Actions |
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| Industrial (preview) | Actions |
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| Inlet | Outlet | |
|---|---|---|
| One phase | ||
| Condenser | ||
| Evaporator |
Map ARES models to your branding. ARES defaults Your custom names
Formula: Net $ = List $ × (1 − Disc%) · Sales $ = Net × (1 + Mkup%) | Manual $ overrides when set. | Plates are per-variant; gaskets/frames/connections are per-model.
PL users can be engineers or viewers. Only ARES super-admin can create PL admins.
Upload drawings per model configuration. Click the upload icon next to the drawing type you want to add.
Select which app tabs this Private Label can access. Correlations, Price List, and Admin are always restricted to ARES super-admin.
Preview how documents look with this Private Label's branding. Uses sample data (Water/Water, 80→40°C, 5 kg/s).
| English (source) | Translation |
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| User | Company | Role | Reports To | Status | Last Login | Actions |
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| Timestamp | Event | User | Result | Details |
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| Announcement | User | Username | Seen At |
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Plate Heat Exchanger Design, Selection & Quotation Software
ARES PHE V4.022 is a web-based plate heat exchanger auto-selection and design tool. It evaluates 27 plate models across all channel types (H, L, M, and mixed HM, ML, HL) and pass configurations (1 to 6 passes, up to 10 for AWG models) to find the optimal heat exchanger for your thermal duty.
| Role | Permissions |
|---|---|
| Viewer | View designs and CRM data. Cannot modify or create. |
| Engineer | Full design access. Create/edit customers, projects, items, offers. |
| Sales | Everything commercial — customers, projects, offers (including parts and service items), sending, reminders — without the calculation tabs. Can appoint a designer to a project. |
| Admin | Everything an Engineer can do, plus user management, settings, and news — within their own team (see below). |
| Super Admin | Everything, across all teams and partner companies. Manages the organisation chart, regions, partner assignments, and company-wide settings. |
Visibility follows the organisation structure, not just the role. Every customer, project, and offer has an owner, and:
The tab bar at the bottom of the screen is the main navigation. What lives where:
| Tab | What you'll find there | Who sees it |
|---|---|---|
| CRM | Dashboard, Customers, Items, Projects, Offers, Inquiries, Reminders, Settings — and Analytics for the Super Admin. The home tab. | Everyone |
| Design | All thermal calculations: auto-selection, rating, dual condition, 3-in-1, batch process, steam condensation. Results table and detail panel. | Everyone |
| Datasheet | The formatted datasheet for the selected result (six types), Save Item, Print/PDF. | Everyone |
| Drawing | The GA (general arrangement) drawing for the selected result, filtered by set/model/pressure/length. | Everyone |
| Fluids | The fluid database: properties, PED classification, property-table generator, custom fluids. | Everyone |
| Price List | Plate / gasket / frame / connection prices with discount & markup controls, Excel download/upload. | Admins (where enabled) |
| Correlations | The heat-transfer and pressure-drop coefficient tables behind the engine. | Super Admin |
| News | Company announcements. Unseen items pop up at login. | Everyone |
| Drawings | The Drawing Library: searchable archive of Commercial / AHRI / GA / CAD / 3D files per model. | Everyone (upload: Admins) |
| Admin | User management and approvals, audit log, news management, CRM settings, email inbox, Organisation Chart. | Admins |
| User Manual | This manual. | Everyone |
The Design tab is where thermal calculations are performed. You enter process conditions and the software finds the optimal plate heat exchanger configuration.
The Design tab requires a CRM context — a customer and project must be selected first. There are three ways to access it:
Three selectors at the top of the design panel combine to define what you are calculating:
| Standard | Meaning |
|---|---|
| Industrial | General industrial correlation set for process duties. |
| HVAC (default) | Correlation set calibrated for HVAC / district-energy water duties. |
| AHRI | AHRI 400 certified calculation, counter-flow only. Also unlocks the AHRI datasheet. |
| Application | What it solves |
|---|---|
| 1-Phase (default) | Liquid-to-liquid heat exchange — the standard case. |
| Steam Condensation | Steam on the hot side. The hot card switches to steam fields: Steam Pressure, Saturation Temp, Steam Flow Rate (auto or entered), optional superheat temperature, inlet/outlet quality, optional condensate subcool. Results include per-zone data (superheated / saturated / subcooled). |
| 3-in-1 | One unit serving two independent secondary circuits from a shared primary circuit (see below). |
| Dual | One unit sized to satisfy two different operating cases (see below). |
| Batch | Heating or cooling a tank over time through a circulation loop (see below). |
Choose Application = Dual. The input grid splits into Load 1 and Load 2 — each with its own capacity, hot side, cold side, and over-surface requirement (the load names are editable, e.g. "Winter" / "Summer"). The engine finds hardware that satisfies both cases. Results get two sub-tabs: Design (the selection table, sized for the governing case) and Rated Unit — the same hardware rated at the smaller case's conditions, showing model, plates, duty, design factor, dP and velocities for that second case.
Choose Application = 3-in-1. One physical unit carries a shared Primary Circuit and two independent secondary sections: Section 1 — F-ports and Section 2 — B-ports. You set the primary fluid, whether the primary is the hot or cold side, its inlet temperature, flow and total allowable dP; each section gets its own secondary fluid, temperatures, flow and dP. Section 1 can take an intermediate temperature (blank = automatic); Section 2 takes the primary outlet. Typical use: one district-energy unit feeding radiator and domestic-hot-water circuits.
Choose Application = Batch. This sizes a PHE that heats or cools a tank over time: the Batch Side (Tank) takes the fluid, batch mass, initial and final temperatures, operation time and circulation rate; the Continuous Side (Source) takes the heating/cooling medium. Rule of thumb the form applies: heating (final > initial) → the continuous side is HOT; cooling → the batch side is HOT. Results report the average duty, required effectiveness, UA requirement, thermal time and residence time.
| Parameter | Description | Typical Range |
|---|---|---|
| Capacity (kW) | Heat duty. Enter a value or leave blank to auto-calculate from flow rates and temperatures. | 1 – 50,000 kW |
| Flow Rate | Mass flow rate for hot and cold sides. At least one side must have a flow rate. | 0.01 – 500 kg/s |
| Inlet Temperature | Entering temperature for each side. | -20 to 200 °C |
| Outlet Temperature | Leaving temperature for each side. Can be auto-calculated from duty. | Must create valid dT |
| Allowable dP | Maximum pressure drop allowed on each side. Results exceeding this limit are excluded. | 0.1 – 5.0 bar |
| Fouling Factor | Thermal resistance due to deposit buildup (m²K/W). Higher values = larger unit. | 0.0 – 0.001 m²K/W |
| Fluid | Select from the fluid database. Water uses built-in polynomial correlations. | Water, Glycol solutions, custom fluids |
| Concentration % | For glycol solutions. Affects fluid properties significantly. | 0 – 60% |
| Over Surface % | Minimum design margin. The engine only returns solutions with this safety factor. | 0 – 50% (default 0%) |
The Design Settings card, field by field:
| Field | Options / Meaning |
|---|---|
| Plate Material | AISI 316L (standard), AISI 304L, Titanium Grade 1, Alloy 254 SMO, Hastelloy C276 |
| Gasket Material | EPDM HT (−20…150 °C), NBR HT (−40…120 °C), FKM (0…180 °C). The app warns when the selected gasket does not suit the fluid or temperature. |
| Plate Thickness | Auto (default — chosen from design pressure), or fixed 0.4 / 0.5 / 0.6 / 0.7 / 0.8 / 1.0 mm |
| Plate Type | All, Chevron (default), Free Flow, Double Wall |
| PV Code | PED (default) or ASME — also filters which connections are offered on the results |
| Models | All (default), or restrict the run to one specific plate model |
| Design Pressure / Temperature | The mechanical design point (default 10 bar / max 100 °C / min 0 °C). Max and min design temperature are two fields sharing one unit selector; both print on the datasheet's MIN. / DESIGN TEMPERATURE row. The pressure and max temperature drive frame class, plate thickness and the PED category display. A min below the gasket's minimum temperature raises the same warning as an over-temperature max. |
| Extra Plate Capacity (%) | Reserve room on the frame for future added plates (0–200%) |
| Pass Config | Single Pass (default) or Multi-Pass |
| Frame Paint (RAL) | RAL5005 (default), RAL5010, RAL7035, RAL9010, RAL9016, RAL3000, RAL6005, RAL1021, or Other… (enter any RAL code) |
| Frame Coating Category | ISO 12944 corrosivity class C1 (very low) … C5 (very high) / CX (extreme); default C3 — Medium |
| No. of Plates / Channel / Mix % / Passes | Green fields, used only in Rating mode to describe the exact unit being rated |
| PED Category | Read-only — computed from fluid group, pressure and volume |
Switch between unit systems using the selector at the top of the design panel:
| Unit System | Flow | Temperature | Pressure | Duty |
|---|---|---|---|---|
| SI | kg/s | °C | bar | kW |
| Metric | m³/hr | °C | bar | kcal/hr |
| US | GPM | °F | psi | BTU/hr |
Each side's Fluid dropdown covers the full database, grouped: Aqueous (water, sea water, brines, glycol and sugar mixes), Refrigerants, Chemicals & Solvents, Acids & Bases, Thermal Oils, Petroleum & Fuels, Hydraulic & Lube Oils, Brines, Food & Beverage, Steam, and High-Temp / Specialty fluids. Mixtures (glycols, brines, sugar) get a concentration % box next to the fluid. The first entry, + Add New Fluid, opens the custom-fluid editor — see the Tools section.
After selecting a result, click Save in the item context bar at the top. This saves all input parameters and the selected result to the CRM, so it can be recalled later or included in an offer.
After clicking Run Auto-Selection (or pressing Ctrl+Enter), the engine evaluates all eligible plate models and displays a ranked results table.
For each of the 27 plate models, the engine:
Results are ranked by price (lowest first). Typical runs evaluate 200-500 configurations in under 2 seconds.
Above the table, six stat boxes: Design Input, Solutions Found, Optimum Result, and three live selectors — Connection (Hot), Connection (Cold), and Port Config:
| Column | Meaning |
|---|---|
| ☐ | Tick 2–4 rows and press Compare Selected for a side-by-side comparison (exportable). |
| Price | The header itself is a dropdown: show List, Net, or Sales price (default Sales). Prices already include this customer's discounts and markups. |
| Model | Plate model (e.g., A3M, A6L, A12LP, AWG12) |
| Channel | H (high theta — more turbulence, more dP), L (low theta — less dP), M (medium), or mixed (HM, ML, HL) |
| Passes / Plates | Pass configuration and total plate count |
| Ncm | Number of mixed-channel plates when the channel is a mix (e.g. HM) |
| Area (m²) | Effective heat-transfer area |
| Over Surf. % | Margin above the required surface. Colour-coded: green ≤15%, amber ≤50%, red above. |
| U-Service | Overall heat-transfer coefficient in fouled conditions (W/m²K) |
| LMTD (°C) | Log-mean temperature difference |
| HS dP / CS dP | Hot / cold side total pressure drop (channel + port losses) |
| Thick. (mm) | Plate thickness used |
| Flow | Two badges per row — Turb (turbulent) or Lam (laminar) for hot and cold side |
| HS / CS Port V | Port velocities (m/s); high values risk erosion and noise |
| MD | Maldistribution flag: amber MD = mild, red MD! = severe; hover for the reasons. Blank = even distribution. |
| Action | What Happens |
|---|---|
| Single click | Select row. Opens the detail panel on the right showing thermal performance, hydraulic data, and BOM with prices. |
| Double-click | Instantly opens the Datasheet tab for that result. The datasheet is pre-populated with all design data. |
| Click column header | Sort results by that column (toggle ascending/descending) |
Selecting a row opens the detail panel with four sections:
The CRM module is the backbone of the application. It manages the full sales pipeline from initial customer contact through to won/lost project tracking. Every design and offer is linked to a customer and project.
The Dashboard is the CRM landing view. Top to bottom:
The Customers view uses a split-panel layout: customer list on the left, details on the right.
| Field | Values / Meaning |
|---|---|
| Relationship (required) | End user for an ordinary client; Distributor / Agent / Rep for partner companies (these three are settable by Admins). Decides org-chart presence and sub-account rights — see the Admin section. |
| Segment | The customer's industry, for reporting and analytics: HVAC, District Heating, Marine, Machinery / OEM, Sugar & Ethanol, Data Center, Food & Beverage, Chemical, Oil & Gas, Power Generation, Pharmaceutical, Pulp & Paper, Mining & Metals, Refrigeration, Distributor, Shipyard, EPC / Contractor, Other. Changes nothing about access. |
| Tier | Regular, Key Account, or Prospect — a sales-priority label. |
| Currency | EUR, USD, GBP, or TRY — the default for this customer's offers. |
| Address | Zip / country / state / city / street. The Lookup button next to the zip code, and Fetch next to the website, auto-fill what they can. |
| Contacts | Any number, each with name, role (Technical / Commercial / Management), phone, email; one is marked PRIMARY and becomes the default recipient of offers. |
| Discount / Markup | Eight percentages — a discount and a markup for each of Plates, Gaskets, Frames, Connections. Pricing everywhere follows: Net Price = List × (1 − Discount%), Sales Price = Net × (1 + Markup%). Set once here, applied automatically to every design result and offer for this customer. |
| Default Commercial Terms | Payment terms, delivery time, Incoterms (EXW, FCA, CPT, CIP, DAP, DPU, DDP, FOB, CFR, CIF), validity days (default 30). These pre-fill new offers. |
The customer detail panel also shows the owner and share controls, the contact table, the project list (with Import PDF and + New Project), a location map, and Archive/Delete. The app checks for similar existing names when you save and asks before creating a near-duplicate.
A project belongs to a customer and groups related design items and offers together.
Most projects begin with an inquiry email from the client. Instead of typing the project in and finding that email again later, you can make the email itself the project: the customer is recognised from the sender, the project is created, and the client's email is locked in as the project's reply thread from the first day — so every offer, including every revision, goes back as a reply inside the client's own conversation.
Projects you typed in by hand get the same treatment a little later. On the first Send Offer, or whenever you press ✉ Link email on the project page, the app looks at the client's emails around the project's creation date. When one clearly stands out, it is linked without asking and the page shows Replying in: … with a Change link next to it; otherwise the app offers the best three to choose from; if it finds nothing at all, Send Offer simply opens a normal new email, exactly as before.
Click a project to open its detail view, which shows:
An item represents a single heat exchanger requirement within a project. A project can have multiple items (e.g., a building with 3 different heat exchangers).
When a project needs engineering (a Sales account has no Design tab, and any busy colleague may hand work over): open the project and press Request design…, then pick a designer. The project is shared with them (view and edit — ownership stays yours, your manager still sees it), and it appears on the designer's dashboard under Design requests until they mark it done. The designer creates the items; you build the offer from them as usual.
Follow-up reminders keep sent offers from going quiet. They are created from the Send Offer panel ("Remind me if no response in 7 / 14 / 30 days") and surface in four places: the Reminders subnav (with a count badge), the dashboard's Pending Reminders card, the red overdue banner, and the project's own Reminder box. Each reminder can be Snoozed (pushes the due date by the default interval) or Resolved. The default interval is set in CRM → Settings → Reminder Frequency.
The Analytics subnav is the management view of the whole pipeline:
The User drop-down at the top narrows every figure to one person — or, when you pick a manager, to their whole team (everyone reporting to them, at any level; the caption beside it says how many) — with the one exception of inquiries, which have no owner and stay company-wide (so Inquiry → Design reads n/a while a user is picked). Records that belong to no one (visible to the Super Admin only) fall outside every user filter, so team totals need not add up to the company total.
Because almost all client communication happens by email, the CRM reads it instead of asking you to report it. When your Microsoft mailbox is connected, opening a customer searches your own mailbox for emails exchanged with that customer's addresses — sent and received — and shows them as a timeline in the Communication section (date, direction, subject, which colleague). The customer list shows last contact, so a neglected client is visible at a glance. Only the email metadata is kept (who wrote when about what); the message itself opens in Outlook. Colleagues' correspondence appears too, under the customer's normal visibility rules. Notes remain for the things email does not capture — a phone call, a meeting.
Every customer, project, and offer belongs to one owner — the salesperson whose book it sits in. Ownership decides visibility (you, your manager, their manager, and so on up the chain). When someone outside that chain needs to work a record:
The Inquiries section automates data entry from customer emails and specification documents:
The Offers system creates professional quotation documents. Each offer is linked to a project and includes all design items as priced line items.
Each line item in the offer corresponds to a design item. The offer shows:
Click Offer Preview to see a formatted quotation page. This shows:
Use your browser's Print → Save as PDF to generate a PDF document from the preview.
The Bundle Preview generates a complete documentation package in a single document:
This is the document you typically send to the customer — one PDF with everything they need to evaluate and approve the purchase.
Projects usually start with an email from the client, and the offer should go back as a reply in that same conversation — not as a new email with a new subject that is hard to follow up. When your Microsoft 365 mailbox is connected, the Send Offer button does exactly that:
What the consent means: the app may search your mail (to find the client's email) and create drafts (the reply). It deliberately has no permission to send email — only you can press Send, from Outlook. Your IT administrator can also revoke the access centrally at any time.
| Status | Description | Actions Available |
|---|---|---|
| Draft | Offer is being prepared. Prices and items can be edited. | Edit, Preview, Finalise |
| Finalised | Offer is locked. No more edits to prices or items. | Preview, Send, Revert to Draft |
| Sent | Offer has been sent to the customer. | Track, Won/Lost/Cancelled |
| Won | Customer accepted the offer. | View only (terminal status) |
| Lost | Customer rejected the offer. Record the loss reason. | View only (terminal status) |
| Cancelled | Offer withdrawn by the company. | View only (terminal status) |
Status changes go through the Change Status dialog. Allowed moves: Finalised → Sent / Negotiation / Won / Lost / Cancelled; Sent → Negotiation / Won / Lost / Cancelled; Negotiation → Won / Lost / Cancelled. Lost and Cancelled require a reason — that text feeds the Loss Reasons analytics. Won / Lost / Cancelled are terminal. Draft offers autosave as you type; the browser warns before you leave with unsaved changes.
If the customer requests changes after an offer is finalised or sent, press Revise (on the offer, the offers list, or the project's Quote Documentation table) — a new draft revision is created with updated items, and the history keeps every prior version. When the underlying design items change after an offer was made, a banner appears on the project — "Offer … does not match the current design" — with an Update Draft or Revise Offer button, so a stale price never goes out unnoticed.
The CRM → Offers subnav shows all offers across all projects with:
The Datasheet tab renders a professional document for the selected design result. Six types are available from the Datasheet Type selector:
| Type | Content | When to Use |
|---|---|---|
| Standard | The default engineering datasheet | Industrial and AHRI-mode duties |
| Commercial | Thermal + mechanical data in customer-friendly format | Offers and quotations (default for HVAC duties) |
| Technical | Full engineering detail with HTC, Re, Pr, velocity data | Internal review, engineering documentation |
| AHRI | AHRI 400 certified format | Only offered in AHRI calculation mode |
| Steam Condenser | Condensation zones (desuperheating, condensation, subcooling) | Selected automatically for steam results |
| Batch | Batch process data (tank, times, average duty) | Selected automatically for batch results |
The app picks the right type for the result automatically; your manual pick sticks for the session. Toolbar: Save Item (saves the design + datasheet to a CRM project) and Print / PDF.
Datasheets and offer pages can print in English, Turkish, German, French, Spanish, Russian, or Romanian. Set the language once in the Docs dropdown in the top header — every datasheet print, offer preview, and bundle from that moment comes out in it. The Datasheet toolbar and the offer screen show the active language next to their buttons, so what you are about to print is never a surprise.
Datasheets auto-populate with CRM information (customer name, project reference, item code) when working within a CRM context.
The Drawing tab automatically loads the matching General Arrangement drawing for the selected result, using the plate model, design pressure, and calculated frame length. The filter bar (Set Standard/AHRI, Model, Pressure, Length Range) lets you browse other drawings manually; Print / PDF outputs the sheet.
A searchable archive of every drawing file, independent of the current design. Filter by Model, Type — Commercial (PDF), AHRI (PDF), GA (PDF), CAD (DWG/DXF), 3D (STEP/IGES) — and Pressure (P6 / P10 / P16 / P25). Click a result to preview or download. Admins see an + Upload Drawing form (model, type, pressure, frame length range, file) to grow the library.
From the Datasheet tab, click Plate Arrangement to generate a manufacturing sequence sheet. This document is used by the factory to assemble the heat exchanger in the correct order.
Click Download Document to save the arrangement as an HTML file. Print to PDF from your browser.
The full fluid database with temperature-dependent properties and PED classification. The stats bar counts Total fluids, PED Group 1 (dangerous ⚠), PED Group 2 (✓), mixture families, and custom fluids. Filter by category (Aqueous, Thermal Oil, Refrigerant, Steam, Chemical, Hydraulic & Lube Oils, Custom), by type (Pure / Mix), by PED Group, or search by name / CAS number.
Component prices in four collapsible sections — Plates (by model / material / thickness), Gaskets (by model / type), Frames (by model / length / design pressure), Connections (by model / description) — each showing the three price levels side by side.
| Level | Calculation |
|---|---|
| List Price | Base price from the price list |
| Net Price | List × (1 − Discount %) |
| Sales Price | Net × (1 + Markup %) |
The Discount/Markup boxes at the top preview a global structure; each customer's own percentages (from their CRM profile) are what offers actually use. Maintain prices via Excel: Download Price List → edit → Upload Price List. In-table cell edits are a preview only — they are not saved permanently; the Excel upload is the way to change prices.
The engine's calculation basis, filterable by model / channel / mode: the Heat Transfer Coefficients table (C, m, n per Reynolds range — Nu = C·Rem·Prn, with the Sieder–Tate viscosity correction) and the Pressure Drop Coefficients table (A, B — Eu = 4·A·ReB). Reference only; editing happens in Admin → Model Management.
| Shortcut | Action |
|---|---|
| Ctrl+Enter | Run design calculation (from any tab, while on Design) |
| Escape | Close the topmost modal, popup, or dialog |
| Tab | Move between design input fields in optimized order |
| Double-click | On a results row — jump directly to Datasheet for that result |
Manage all user accounts in the system:
When users self-register via the login page, their accounts require admin approval before they can access the system. Approve or reject pending registrations from this section.
The Organisation Chart is the single place where the company's access structure is drawn and edited. It shows every person, who they report to, the partner companies (distributors, agents, reps) under each salesperson, and the private-label companies each manager is responsible for. What the chart shows IS the access policy — a manager sees exactly what hangs beneath them here.
View a chronological log of all user actions: logins, logouts, design calculations, offer creation, CRM changes, mailbox connections (who attached or detached which Microsoft 365 mailbox, and failed attempts), and more. Filter by user, action type, or date range.
Post announcements visible to all users. News items appear as popup notifications and in the News tab. Each item has a title, description, and optional image.
Configure company-wide settings in CRM → Settings:
Configure the IMAP email inbox for the AI Inquiry Pipeline:
Once enabled, the system polls the inbox every 2 minutes for new emails. Forwarded inquiry emails are automatically processed by the AI and appear in CRM → Inquiries.